Google Play provides a complete customer support service for all issues. If you have issues with apps, hardware, purchases, or account recovery, you can quickly find the required department using their menu. For more information on what options you get when calling Google Play's customer support, use phone number +1 855-836-3987, see the details below.
Options in the Main Menu
Google Play offers its customers new features along with options every time you dial their customer service number:
- Apps, Music, and Purchases - Press 1
- Devices - Press 2
- For checking login credentials - Press 3
Options in the Detailed Menu
If you need apps, music, or any purchase-related support, you will be able to select from the following options after pressing 1:
- 1-1: Technical assistance for Google phone or tablet
- 1-2: Order Verification or Subscription Management of Google Store
- 1-3: Fixing issues related to apps/movies/books/newsstand
- 1-4: Assistance with Play Gift card
- 1-5: Issues recognizing charges or problems making purchases
If you select 2 for assistance pertaining to hardware, you will hear the following sub-options:
- 2-1: Support for a Google phone or tablet
- 2-2: Track recent orders or manage Google Store subscriptions
- 2-3: Answer all your queries before purchasing an item
- 2-4: Support for Nest products
If you opt for 3, you will be redirected to the support area where signing into the account is required. They provide support when it comes to the recovery of the account as well as troubleshooting access issues.
Other Options
Google Play offers a couple of additional voice-based options:
- Say “Visit recovery site”: You will be taken to google.com/recovery for help in recovering your account.
- Say “Get help with my account”: Receive step-by-step account recovery assistance via phone.
- Say “Speak to a representative”: Connect directly with a customer service agent.
Final Notes
Google Play’s IVR system is tailored to assist users with common problems. You can ensure that your concern is solved easily by choosing the appropriate option. Always have relevant information, such as your order number or account information, ready when calling for support.